INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What is SpiceCell.ae?
SpiceCell.ae is a UAE-based multivendor eCommerce platform that offers electronics and gadgets from various sellers in one place.
2. How do I place an order?
Simply browse our site, add items to your cart, proceed to checkout, and follow the instructions to complete your payment securely.
3. What payment methods are accepted?
We accept major UAE payment options including credit/debit cards, bank transfers, and select digital wallets.
4. How long does delivery take?
Delivery typically takes 1–3 business days within the UAE, depending on your location and the vendor's dispatch time.
5. Can I return a product?
Yes, eligible products can be returned within 7 days of delivery. Items must be unused and in original packaging. Please see our return policy for full details.
6. How do I become a vendor?
You can register as a vendor through our Vendor Signup page. Once approved, you'll be able to list and manage your products on our marketplace.
7. Are the products genuine?
Yes, we ensure all our vendors are verified and only list 100% genuine and original electronics and gadgets.
8. How can I track my order?
Once your order is shipped, you'll receive an email or SMS with tracking information. You can also check your account dashboard for status updates.
9. What should I do if I receive a damaged item?
Contact our support team immediately with pictures of the damaged item. We'll guide you through the replacement or refund process.
10. How can I contact support?
You can reach us anytime at support@spicecell.ae or through the contact form on our website.
INFORMATION ABOUT US